Your Intelligent Communication Platform

Core Voice AI Capabilities:

• Ultra-Low Latency: Deliver responses in real-time (typically <500ms) for fluid, natural turn-taking.
• Human-like Interruption (Barge-in): Allow users to interrupt the AI naturally, just like speaking to a human agent, without awkward pauses.
• Advanced NLU & LLMs: Leverage state-of-the-art Large Language Models (e.g., GPT-4, Claude 3, custom models) for deep understanding, accurate intent recognition, and context retention across long conversations.
• Inbound Call Handling: Instantly answer FAQs, intelligently route complex calls, process orders securely, handle support requests efficiently.
• Automated Outbound Dialing: Proactively conduct surveys, schedule appointments via integrated calendars, send reminders, qualify leads effectively.
• Multi-Language & Accent Support: Engage a global customer base with high accuracy across numerous languages and dialects.
• Advanced Voice Options: Utilize a vast library of natural voices or leverage voice cloning (Enterprise) for perfect brand consistency.
• Compliance & Redaction: Automatically redact PII/PCI data from recordings and transcripts to meet compliance needs (HIPAA, PCI-DSS capable).
• Real-time Agent Assist: (Optional Add-on) Provide live agents with real-time transcription, sentiment alerts, and knowledge base suggestions during calls for faster resolution.
• Comprehensive Analytics: Monitor call volume, AHT, FCR, sentiment trends, topic analysis, agent performance (if applicable), and conversation outcomes.

Tangible Business Benefits:

• Reduce average customer wait times from minutes to seconds, improving CSAT.
• Lower contact center operational costs by up to 60% through automation.
• Improve First Call Resolution (FCR) rates with accurate AI responses and routing.
• Ensure 100% consistency in brand voice, compliance adherence, and service quality.
• Scale call handling capacity instantly and cost-effectively for peak demand.
• Free up human agents to handle more complex, high-value interactions.

Core API & Platform Features:

• Standard RESTful Architecture: Easy-to-use endpoints based on standard HTTP methods, accessible from any language or platform. Clear request/response formats (JSON).
• Comprehensive Documentation: Access detailed API reference guides, quickstart tutorials, code samples (Python, Node.js, Java, PHP, C#), SDKs, and interactive API explorers (like Swagger/OpenAPI).
• Granular Communication Control: Endpoints to initiate/manage outbound calls & messages (SMS, Chat), handle inbound events, control AI agent state, transfer calls, play dynamic audio, and access conversation context.
• Rich Data Access & Management: API access to retrieve detailed call logs (CDRs), download recordings, fetch transcriptions, query analytics data, manage contact lists, and update custom data fields.
• Real-time Event Webhooks: Configure secure webhooks to receive instant HTTP callbacks for critical events such as incoming calls/messages, call status changes (answered, completed), message delivery receipts, transcription completion, and AI analysis results.
• Secure & Scalable Authentication: Employ industry-standard authentication protocols including secure API Keys and OAuth 2.0 for robust access control and management. Built for high-volume usage.
• Dedicated Sandbox Environment: Thoroughly test your integrations with isolated test credentials and environments before deploying to production.
• Pre-Built Connectors: Leverage our growing library of connectors for platforms like Salesforce, Zendesk, HubSpot, Slack, and workflow tools like Zapier & Make.

Unlock Powerful Custom Solutions:

• Deep CRM Integration: Automatically log all interactions with recordings/transcripts, trigger complex workflows based on call disposition codes set via API, screen-pop contact info for agents.
• Enhanced Helpdesk Functionality: Automatically create/update support tickets in Zendesk or ServiceNow from calls/messages, provide agents instant access to communication history within the ticket interface.
• Custom Analytics Dashboards: Feed granular communication data and AI insights (topics, sentiment) directly into your internal BI tools (Tableau, Power BI, Looker) for cross-functional analysis.
• In-App Communication Features: Embed click-to-call, in-app chat support, or automated status notifications directly into your proprietary software or mobile applications.
• Complex Workflow Automation: Chain Connect365 actions with other services using platforms like Zapier, Make, or custom code triggered by our webhooks for sophisticated process automation.
• Backend Process Integration: Initiate calls or messages based on backend events (e.g., fraud alert, order shipment), retrieve data via API to inform AI agent responses in real-time.

English (UK) - Neural Voices

Custom Voice Cloning (Example)

This sample demonstrates the potential of our custom voice cloning service (Enterprise Plan) to replicate a unique brand voice.